Orbitron Website Update: Delivery and Return Information

At Orbitron, we strive to provide our customers with a seamless shopping experience from start to finish. This includes keeping you informed about the status of your order and any potential delays that may occur. In this article, we will outline our delivery and return policies to ensure you are well-prepared for your online shopping experience.

Firstly, we would like to inform you that our standard delivery service is free in the UK, regardless of the size or weight of your order, as long as it exceeds £20. We understand the importance of speed and convenience when it comes to receiving your purchases, which is why we have partnered with TNT to provide fast and reliable delivery services.

However, due to unforeseen circumstances beyond our control, there may be delays in the delivery process. If you are experiencing a delay, please rest assured that our couriers are working diligently to get your order to you as soon as possible. Please note that it may take up to 48 hours for your package to arrive.

In addition, we would like to inform you that due to the COVID-19 situation, international deliveries have been temporarily suspended since November 11th, 2020. We apologize for any inconvenience this may cause and will keep you updated on any developments regarding international shipping.

For those ordering bulky products or bikes, please note that these items are excluded from free shipping due to their size and weight. Similarly, orders shipped to outlying UK regions may incur additional charges. For more information on delivery costs and options, please visit our website or contact our customer service team.

We also want to remind you that it's easy to return a product with our 365-day hassle-free returns policy. If you are not satisfied with your purchase, please follow the instructions outlined in your order confirmation email to initiate the return process.

Finally, we would like to take this opportunity to apologize for any inconvenience caused by delays or changes in delivery schedules. We appreciate your patience and understanding during these unprecedented times.

To stay up-to-date on the status of your order, we recommend downloading the TNT Track and Trace App for iOS or Android devices. This app will allow you to track your delivery and receive real-time updates on its location. You can also check the tracking information on our website by logging into your account and visiting the 'Track Your Order' page.

At Orbitron, customer satisfaction is our top priority, and we are committed to providing the best possible shopping experience for all of our customers. If you have any questions or concerns about delivery or returns, please do not hesitate to contact us.

Orbitron website